We often like to consider trust-building as an interaction that can only work in person. While there are certain advantages to developing trust with a customer that is unique to in-person situations, it’s not a practice exclusive to the showroom, financing office, or your inventory lot.
During COVID-19, businesses were forced to…
The challenges in managing an independent dealership appear to multiply overnight. There’s recurring bouts of COVID-19, global events, and a shortage of new cars impacting the availability of used car inventory. In other words, roadblocks to running a successful dealership are accelerating to what seems an all-time high.
So, what’s the move, then? Do…
There are a couple of golden rules to why we sell cars for a living - 1. We love cars (I mean, really, really, love cars) and 2. Profit. Connecting these pillars is our ability to look at a person and know immediately what kind of car they need or may want. We are, in…
Breaking up is hard to do; it’s not you - it’s me; let’s just be friends, time mends all wounds.
These are classic expressions spoken in the wake of romantic breakups, but as we all know, sometimes separation is necessary. Especially for growth.
Running a dealership is full of challenges, and besides the people…
It’s no secret that the automotive industry is hurting from supply-chain and manufacturer issues unleashed by COVID-19. Disrupting industries even beyond the automotive industry, the supply-chain shortage is estimated to extend well into 2022 with low chances for immediate improvement. In truth, nobody can tell you with certainty when the market will bounce back.
You've probably…
Let's skip the introduction on the role social media plays in all aspects of our lives. We know -- it’s ubiquitous and shapes our personal and professional life. Similarly, it goes without saying that it’s also reimagining how businesses interact and engage with their customers.
Of course, there was another event that pushed even more…